Frequently Asked Questions
Find answers to common questions about support URLs, app requirements, and how our generator helps mobile app developers meet store guidelines.
What is an App Store support URL?
An App Store support URL is a required web page that provides customer support information for your iOS app. Apple mandates that all App Store submissions include a support URL where users can find help, contact the developer, and get assistance with any issues. This URL appears on your App Store listing and must include, at minimum, a way for users to contact you (typically an email address or contact form).
What is a Google Play support URL?
A Google Play support URL is a required web page that provides customer support information for your Android app. Similar to Apple's requirements, Google requires all apps submitted to the Play Store to include a support URL where users can find help. This page should clearly identify your app and provide at least one way for users to contact you for support. The URL is displayed on your Google Play listing page.
Do I need a privacy policy for my app?
Yes, both the App Store and Google Play Store require privacy policies for all apps. This is mandatory regardless of whether your app collects personal data, though the requirements are stricter for apps that do collect data. Your privacy policy must clearly explain what information your app collects, how it's used, stored, and shared. Ourprivacy policy generatorcan help you create a compliant document quickly.
What's the difference between free and premium support pages?
Our free support pages include basic functionality: you can set your app name and support email address. The page is hosted immediately with a unique URL you can use for app submissions.
Premium support pages offer significant enhancements: full text customization for all page content, ability to upload and display your app icon, a built-in contact form that emails submissions directly to you (instead of just showing an email address), and priority generation. Premium pages also have guaranteed longer hosting duration and look more professional with brand consistency.
How does the hosted contact form work?
The hosted contact form is a premium feature that embeds a professional contact form directly on your support page. When users fill out this form with their name, email, and message, the submission is automatically processed and delivered to your designated email address. This provides a more professional experience than just displaying an email address and helps reduce spam. The form is fully responsive, works on mobile devices, and includes basic validation to ensure quality submissions.
Will my app be rejected without a support URL?
Yes, both the Apple App Store and Google Play Store will reject app submissions that don't include a valid support URL. This is a mandatory field in the submission process. App reviewers will check that your support URL is functional, relevant to your app, and provides genuine user support options. Using a generic or non-functional URL can lead to rejection and delay your app launch. Our generator creates specifically formatted pages that meet all app store requirements.
Are temporary links or redirects accepted as support URLs?
No, app stores generally do not accept temporary links, URL shorteners, or redirects to social media profiles as support URLs. They require direct links to permanent pages dedicated to supporting your specific app. Both Apple and Google may check these URLs during the review process and periodically afterward. Our generator provides permanent, dedicated URLs that are specifically designed to meet app store requirements and remain stable over time.
How long do generated support URLs stay active?
Support pages created with our free plan remain active for at least 1 year. Support pages created with our premium plan are guaranteed to stay active for 2+ years. We send email reminders before any expiration so you can renew if needed to keep your app store listings compliant. We understand that these pages are critical to your app's presence on the stores, so we prioritize stability and long-term availability.
Can I change or delete my support page after creation?
Yes, you can update or delete your support page through your account dashboard. Premium users have full editing capabilities for all page elements including text content, app icon, and contact form settings. Free users can edit the support email address but not other content elements. If you need to completely remove your page or require assistance with updates, you can contact our support team directly and we'll help you manage your pages.
Do you offer support for app rejections due to support URL issues?
Yes, if your app is rejected due to issues with our generated support URL, we'll help troubleshoot and resolve the problem at no additional cost. Our support team can advise on specific App Store or Google Play requirements and adjust your page if necessary. Our pages are designed specifically to meet app store requirements, so rejections are rare. We stand behind our service and want to ensure your app submission process goes smoothly.
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Generate a compliant, professional support page in under a minute. Our easy-to-use generator creates everything you need for App Store and Google Play submissions.