🚨 App Rejected?
If you received a rejection mentioning "support URL", "missing contact information", or "invalid support page" — you're in the right place.
Why Your App Was Rejected
The most common reasons:
- ❌ Support URL field was left empty
- ❌ URL returns 404 (page not found)
- ❌ URL redirects to homepage (not support-specific)
- ❌ Page doesn't show contact information
- ❌ URL requires login to access
Quick Fix (30 Seconds)
Follow these exact steps:
Step 1: Create Your Support URL
- Go to Free Support Page Generator
- Enter your app name
- Enter your support email
- Click "Create"
- Copy the URL (example: support-url-generator.com/yourapp)
✓ Takes 30 seconds ✓ Free forever ✓ Guaranteed compliant
Step 2: Update App Store Connect / Google Play
For App Store:
- Log in to App Store Connect
- Go to your app → App Information
- Find Support URL field
- Paste your new URL
- Click Save
For Google Play:
- Log in to Google Play Console
- Go to Store listing
- Find Contact details
- Add your support URL and email
- Click Save
Step 3: Resubmit Your App
- Go back to your app submission
- Click "Resubmit for Review"
- Wait 24-48 hours for approval
✅ What Happens Next?
Apple/Google will re-review your app. With a valid support URL, approval typically happens within 24-48 hours.
Verify Your Fix
Before resubmitting, test your support URL:
- ✓ Open in incognito/private browsing
- ✓ Test on mobile device
- ✓ Verify email is visible
- ✓ Click email link to test
- ✓ Check page loads under 3 seconds
Prevention for Future Apps
Avoid this rejection in the future:
- Create support URL first (before building your app)
- Use same URL for all your apps (easier maintenance)
- Bookmark our generator for instant future use
- Check our submission checklist before submitting
Still Have Questions?
How long until my app is re-reviewed?
Typically 24-48 hours for resubmissions. Apple gives priority to apps that were previously rejected.
Do I need to rebuild my app?
No! Support URL is metadata only. Just update App Store Connect/Play Console and resubmit.
Can I use the free support page forever?
Yes! Our free plan never expires. Upgrade to premium anytime if you need custom branding.
What if I'm rejected again?
Review our top 10 rejection reasons guide for other common issues.
Create Your Support URL Now
✓ Free forever ✓ No credit card ✓ Instant setup