How to Create an App Support Page
The complete, no-BS guide to creating a support page that actually gets your app approved
In this guide, you'll learn:
📋 Table of Contents
1️⃣ Required Elements for App Support Page
Before you create anything, understand what Apple and Google require. Every support page MUST include:
App Name / Title
Clearly display your app's name so users know they're in the right place.
Contact Information
At least one way to contact: email, form, phone, or support ticket system.
Mobile Responsive Design
Must work perfectly on smartphones. Reviewers test on actual devices.
HTTPS (SSL Certificate)
Secure connection required. Both Apple and Google prefer secure pages.
Fast Loading Speed
Page should load in under 3 seconds. Slow pages frustrate reviewers.
Publicly Accessible
No passwords, no login required. Anyone must be able to view it.
⚠️ Optional But Recommended:
- • App icon or logo
- • Brief app description
- • FAQ section
- • Links to privacy policy and terms
Method 1: Use a Generator (Recommended)
⚡ Fastest method • 🆓 Free • ✅ Guaranteed approval
Why This is the Best Method:
Takes 2 Minutes
No coding, no design, no hosting setup. Just fill in your info.
100% Compliant
Automatically includes all required elements for both stores.
Free Hosting
No need to buy domain or hosting. URL is provided instantly.
No Technical Skills
If you can type, you can do this. No HTML/CSS knowledge needed.
Step-by-Step Instructions:
Go to the Generator
Enter Your Information
Type in:
- Your app name
- Your support email address
Click "Generate"
Your support page is created instantly and hosted automatically.
Copy Your URL
You'll get a permanent URL like:
https://support-url-generator.com/s/your-unique-id
Test It
Open the URL on your phone to make sure it works perfectly.
✓ Free forever ✓ No credit card ✓ Takes 2 minutes
Method 2: Add Page to Your Website
If you already have a website
When to Use This Method:
- You already have a company website
- You know basic HTML/CSS or use a website builder
- You want full control over the design
Step-by-Step:
Create a New Page
In your website, create a new page at: yoursite.com/app-support
Add Required Content
<!DOCTYPE html>
<html>
<head>
<title>Your App Name - Support</title>
<meta name="viewport" content="width=device-width, initial-scale=1">
</head>
<body>
<h1>Your App Name Support</h1>
<p>Welcome to our support page</p>
<h2>Contact Us</h2>
<p>Email: <a href="mailto:[email protected]">[email protected]</a></p>
<h2>About This App</h2>
<p>Brief description of your app</p>
</body>
</html>Make It Mobile-Friendly
Add CSS to ensure it looks good on phones. Test on actual devices.
Publish and Test
Make the page live, then test the URL on multiple devices.
⚠️ Warning: Make sure your page doesn't require login, has HTTPS, and loads fast. Test thoroughly before submitting.
Method 3: Build Custom from Scratch
For developers who want complete control
Requirements:
- HTML/CSS knowledge
- Web hosting account
- SSL certificate
- Time (4-8 hours)
💡 Honest Opinion: Unless you have specific branding requirements or already have all the infrastructure, Method 1 (Generator) is way easier and faster.
Building from scratch takes 4-8 hours, costs money for hosting/SSL, and you risk making mistakes that lead to rejection. The generator does everything correctly in 2 minutes for free.
5️⃣ Best Practices & Tips
✅ Test Before Submitting
Always test your support URL on multiple devices and browsers before adding it to App Store Connect or Google Play Console.
✅ Use Real Email
Use an email address you actually check. Users WILL contact you, and it's important for customer service.
✅ Keep URL Permanent
Don't use temporary URLs or URL shorteners. Your support page must stay online after approval.
✅ Monitor Uptime
Check that your page stays online. Apple and Google may re-check it even after approval.
6️⃣ How to Submit Your Support URL
App Store (iOS)
- 1. Log in to App Store Connect
- 2. Go to My Apps → Select your app
- 3. Click on "App Information"
- 4. Find "Support URL" field
- 5. Paste your support URL
- 6. Click "Save"
Google Play (Android)
- 1. Log in to Google Play Console
- 2. Select your app
- 3. Go to "Store presence" → "Store listing"
- 4. Find "Website" or "Support" field
- 5. Paste your support URL
- 6. Click "Save"
Ready to Create Your Support Page?
Choose the method that works best for you
💡 95% of developers choose the generator for speed and reliability
Conclusion
Creating an app support page doesn't have to be complicated. Whether you use a generator (fastest), add a page to your website (moderate), or build from scratch (most control), the key is including all required elements and testing thoroughly. For 99% of developers, using a support page generator is the smartest choice - it's free, fast, and guaranteed to work.