Creating a compliant App Store support URL is essential for your iOS app approval. Apple requires every app to provide a support page where users can get help and contact the developer.
What Apple Requires in a Support URL
Apple has specific requirements for support URLs:
- A working, accessible webpage (not a social media profile)
- Clear identification of which app the page is for
- At least one method to contact the developer/support team
- Mobile-friendly design
- No broken links or placeholder content
Common Mistakes to Avoid
These issues commonly lead to app rejection:
- Using a general company website without specific app support information
- Providing social media profiles instead of a dedicated support page
- Not including any contact method
- Using temporary URLs that may expire
- Having non-functional contact forms
Step-by-Step Guide to Creating Your Support URL
1 Choose the Right Hosting Method
You have several options for hosting your support page:
- • Use our generator: The simplest option that guarantees compliance
- • Add a page to your existing website
- • Use a free hosting service (less reliable)
2 Include Essential Content
Every support page should include:
- • App name and icon for easy identification
- • Support email address
- • Brief description of the app
- • FAQ section (optional but helpful)
3 Implement a Contact Method
Provide at least one of these contact options:
- • Email link (simplest approach)
- • Contact form (more professional, reduces spam)
- • Support ticket system (for larger apps)
4 Test Across Devices
Ensure your page works properly on:
- • Mobile devices (essential)
- • Desktop browsers
- • Different screen sizes
Using Our Support URL Generator
Our free tool creates compliant support pages instantly:
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1
Enter your app name and support email
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2
Click "Generate Support Page"
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3
Copy the unique URL provided
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Use this URL in your App Store submission
Premium users can also add custom text, upload their app icon, and include a professional contact form that delivers messages directly to your email.
Conclusion
A proper support URL not only helps your app get approved but also improves user satisfaction by providing clear communication channels. With our generator, you can create a compliant page in minutes and focus on what really matters—building a great app.