Every iOS app submitted to the App Store requires a support URL. Missing or invalid support URLs are among the top 5 rejection reasons. This guide shows you exactly how to create a compliant support URL in 30 seconds.
Why App Store Requires a Support URL
Apple mandates that all apps provide users with a way to get help. The support URL field in App Store Connect is required and cannot be skipped.
⚠️ Common Mistake:
Many developers use their main website URL. Apple requires a dedicated support page with clear contact information.
App Store Support URL Requirements
- ✅ Must be a publicly accessible URL (no login required)
- ✅ Must display clear contact information (email or form)
- ✅ Must be mobile-responsive and fast-loading (<3 seconds)
- ✅ Must be active and return 200 status code
- ✅ Should be specific to your app (not generic company page)
3 Ways to Create Your Support URL
Option 1: Free Generator (30 Seconds) ⭐ Recommended
The fastest way to get approved:
- Go to Free Support Page Generator
- Enter your app name and support email
- Get your instant support URL
- Copy it to App Store Connect
Example URL: support-url-generator.com/your-app-name
✓ App Store compliant ✓ Mobile-optimized ✓ Free forever
Option 2: Premium with Custom Form
If you want a professional contact form that emails you directly:
- Full text customization
- Add your app icon
- Built-in contact form
- Messages delivered to your email
Option 3: Build Your Own
If you have a developer:
<!DOCTYPE html>
<html>
<head>
<title>Support - YourApp</title>
<meta name="viewport" content="width=device-width, initial-scale=1">
</head>
<body>
<h1>YourApp Support</h1>
<p>Need help? Contact us: [email protected]</p>
</body>
</html>⚠️ This takes 2-5 days + hosting setup. Our generator is instant.
Common Rejection Reasons & Fixes
❌ "Support URL returns 404"
Fix: Test your URL in incognito mode before submitting. Make sure it's live.
❌ "Support URL doesn't show contact information"
Fix: Your email or contact form must be visible without scrolling (above the fold).
❌ "Support URL redirects to homepage"
Fix: Use a dedicated support page, not your main website.
❌ "Support URL requires login"
Fix: Page must be publicly accessible. No authentication required.
Adding Support URL to App Store Connect
- Log in to App Store Connect
- Select your app
- Go to App Information
- Find Support URL field
- Paste your support URL
- Click Save
✅ Pro Tip:
Use the same support URL for all your apps. Update your email once, all pages update automatically.
Testing Your Support URL
Before submitting to App Store:
- ✓ Open URL in Safari (mobile)
- ✓ Check contact email is visible
- ✓ Test email link works
- ✓ Verify page loads under 3 seconds
- ✓ Test on both WiFi and cellular
What Happens After Approval?
Your support URL will be displayed:
- On your App Store listing (under "Developer Website")
- In App Store search results
- When users tap "App Support"
Frequently Asked Questions
Can I change my support URL later?
Yes, you can update it anytime in App Store Connect. Changes are reflected immediately.
Do I need different URLs for iOS and Android?
No, you can use the same support URL for both App Store and Google Play.
What if my app is rejected for support URL?
Create a proper support URL (takes 30 seconds with our generator), update App Store Connect, and resubmit. Approval typically happens within 24-48 hours.
Ready to Create Your Support URL?
Don't risk rejection. Create your App Store compliant support page now:
✓ Takes 30 seconds ✓ App Store compliant ✓ Free forever ✓ Used by 2,500+ developers