Google Play Store requires all apps to provide support contact information. While slightly more flexible than App Store, following best practices ensures quick approval.
Google Play Support Requirements
Unlike Apple, Google Play allows three options:
- ✅ Support URL (website)
- ✅ Support email address
- ✅ Both (recommended)
💡 Best Practice:
Provide both a support URL and email. This shows Google you're serious about user support and improves approval chances.
Creating Your Google Play Support URL
Quick Setup (30 Seconds)
- Go to Free Support Page Generator
- Enter app name and support email
- Get your instant URL
- Add to Google Play Console
Support URL Requirements
- ✅ Must be publicly accessible
- ✅ Must show contact email or form
- ✅ Must be mobile-friendly
- ✅ Should load quickly (<3 seconds)
- ✅ Must return 200 status code
Adding to Google Play Console
- Log in to Google Play Console
- Select your app
- Go to Store presence > Store listing
- Find Contact details section
- Add both:
- Website: Your support URL
- Email: Your support email
- Click Save
Google Play vs App Store
| Requirement | Google Play | App Store |
|---|---|---|
| Support URL | Optional (but recommended) | Required |
| Support Email | Required | Not displayed |
| Can Use Same URL | ✅ Yes! | |
Common Google Play Rejections
❌ "Invalid contact email"
Fix: Use a real, monitored email address. Test by sending yourself an email.
❌ "Support URL not accessible"
Fix: Test your URL in incognito mode. Ensure it's not behind authentication.
❌ "Missing privacy policy"
Fix: If your app collects user data, you need a privacy policy URL too. Generate one free.
One URL for Both Stores
Pro tip: Use the same support URL for both iOS and Android apps:
- ✅ Easier to maintain
- ✅ Consistent branding
- ✅ One place to update contact info
Create Your Universal Support URL
Works for both App Store and Google Play. Takes 30 seconds.
Get Started Free →Testing Checklist
Before submitting to Google Play:
- ✓ Test URL on Android device
- ✓ Verify email link works on mobile
- ✓ Check page is responsive
- ✓ Test load speed on 3G connection
- ✓ Confirm email address is monitored
Need Both Android and iOS?
Also developing for iOS? Check out our App Store Support URL guide.