What is @@supporturl@@ in App Store Connect? (And How to Fix It)

What Does @@supporturl@@ Mean?

@@supporturl@@ is a template placeholder used in Apple developer tooling — including App Store Connect, Xcode configuration files, and fastlane metadata. It marks the spot where your app's public support URL should go.

If you're seeing this string in a warning, a form field, or a metadata file, it simply means the placeholder was never replaced with a real URL. Apple will reject your app submission if the Support URL field contains a placeholder instead of a working web address.

Where Does @@supporturl@@ Appear?

• App Store Connect — the "Support URL" field under App Information
• fastlane metadata — the support_url line in your Deliverfile or metadata folder
• Xcode project settings — exported IPA metadata templates
• CI/CD pipelines — automated build scripts that use Apple's template files

In each case the fix is the same: replace @@supporturl@@ with a real, publicly accessible URL.

Why Apple Requires a Support URL

Apple's App Store Review Guidelines (section 3.1.3) require every app to include a publicly accessible support URL where users can get help. The page must be reachable without logging in. Without it, your app will be rejected during review with a message similar to:

"Your app's Support URL field contains a placeholder value. Please provide a valid URL before resubmitting."

How to Fix @@supporturl@@ in 30 Seconds

You need a real, hosted URL that works as your support page. The fastest way:

1. Go to support-url-generator.com/create
2. Enter your app name and support email
3. Click Create Support Page
4. Copy the URL you receive (e.g. https://support-url-generator.com/your-app-name)
5. Paste it into the Support URL field in App Store Connect

The generated page is hosted permanently, requires no website, and meets Apple's requirements out of the box.

How to Replace @@supporturl@@ in fastlane

If you use fastlane, open your metadata file at fastlane/metadata/en-US/support_url.txt and replace the placeholder:

# Before
@@supporturl@@

# After
https://support-url-generator.com/your-app-name

Then run fastlane deliver to push the updated metadata.

Does Google Play Have a Similar Requirement?

Yes. Google Play also requires a support URL in your store listing. Unlike Apple, Google does not use the @@supporturl@@ placeholder syntax, but the requirement is the same: a publicly accessible support page. The same generated URL works for both platforms.

Frequently Asked Questions

Can I use any URL as my support URL?

The URL must be publicly accessible (no login required), must load without errors, and must provide a way for users to contact you. A simple page with your email address is enough. Our generator creates exactly this kind of page.

Does the support URL need to be on my own domain?

No. Apple and Google do not require the support URL to be on the same domain as your app. A hosted page on any domain — including support-url-generator.com — is accepted.

What if I don't have a website?

You don't need one. Support URL Generator creates a free hosted support page you can use immediately. No domain or hosting account required.

Will Apple accept a support-url-generator.com link?

Yes. Thousands of apps on the App Store use hosted support pages on third-party domains. Apple checks that the URL loads and provides support information — not that it's on your own domain.

How long does the generated page stay live?

Pages created on support-url-generator.com are hosted permanently at no cost. Your support URL will continue to work as long as you need it.

Ready to fix your @@supporturl@@ placeholder? Create your free support page in 30 seconds →