What is a Support URL?
A support URL is a web address that provides users with help, contact information, and resources for your mobile application. It's a mandatory requirement for both App Store and Google Play submissions.
What Exactly is a Support URL?
A support URL (also called a support link or support page URL) is a permanent web address where users can:
Get Help
Find answers to common questions and troubleshooting guides
Contact Support
Reach the developer or support team directly
Learn About App
Understand features, pricing, and terms of service
Report Issues
Submit bug reports and technical problems
Why is a Support URL Required?
App Store Requirements
Apple mandates that every app must provide a support URL in App Store Connect. This is checked during the review process.
- Must be a working webpage
- Cannot be social media profile
- Must include contact method
- Mobile-friendly design required
Google Play Requirements
Google Play requires either a support URL or email address in the store listing. A URL is strongly recommended.
- URL or email required
- Must provide actual support
- Cannot redirect to store
- Accessible and functional
Support URL Examples
✅ Good Examples
Compliant-
https://support-url-generator.com/s/abc123Dedicated support page with contact info
-
https://myapp.com/supportWebsite subdirectory for app support
-
https://help.mycompany.com/myappSubdomain with app-specific help
❌ Bad Examples
Non-Compliant-
https://facebook.com/myapp❌ Social media profiles not allowed
-
https://mycompany.com❌ Generic homepage, not app-specific
-
mailto:[email protected]❌ Email address, not a webpage
How to Create a Support URL
Method 1: Use Generator
Fastest & Easiest
- • Setup time: 2 minutes
- • No coding required
- • Instant hosting included
- • Guaranteed compliant
Method 2: Add to Website
If you have a website
- • Create /support page
- • Add contact information
- • Make mobile-friendly
- • Test thoroughly
Method 3: Build Custom
For developers
- • Code HTML/CSS page
- • Setup hosting & SSL
- • Implement contact form
- • Maintain & update
Create Your Support URL in 2 Minutes
Free support URL generator with instant hosting and guaranteed compliance
Frequently Asked Questions About Support URLs
Is a support URL required for every app?
Yes, both Apple App Store and Google Play require some form of support contact. Apple specifically requires a support URL (not just an email). Google allows either a URL or email, but a URL is highly recommended.
Can I use my company homepage as a support URL?
No, you need an app-specific support page. Your homepage doesn't provide dedicated support information for the app. Create a specific page like yoursite.com/app-support or use a dedicated support URL generator.
What happens if my support URL is broken?
If your support URL stops working after approval, your app may be removed from the store. Both Apple and Google periodically check support URLs. Always use permanent URLs and monitor uptime.
How fast can I create a support URL?
Using our support URL generator, you can create a compliant support page in under 2 minutes. Just enter your app name and email, and you'll get a permanent URL instantly. Manual creation can take hours or days.
Do I need different support URLs for iOS and Android?
No, you can use the same support URL for both platforms. As long as the page clearly identifies your app and provides contact information, it works for both App Store and Google Play submissions.
Conclusion
A support URL is a mandatory requirement for publishing apps on both App Store and Google Play. It provides users with a way to get help and contact you, while demonstrating your commitment to customer support. The easiest way to create one is using a dedicated support URL generator that handles hosting, compliance, and setup automatically.
✓ 2-minute setup ✓ Instant hosting ✓ Store compliant ✓ No credit card required